Summary: Frame will be responsible for managing Melbourne Airport's IT assets, including datacentres and communication rooms, over the next three years.
Consulting and technology services company The Frame Group has been awarded a three-year facilities management contract worth AU$3 million from Melbourne Airport.
As part of the contract, Frame will be responsible for managing the airport's IT assets, including two datacentres, more than 90 communication rooms, and all active network infrastructures.
According to Frame, it will work the airport to help "redefine business processes and establish new standards to improve efficiencies" by providing proactive management into capital planning.
Paul Bunker, Melbourne Airport IT and business systems manager, said Frame won the contract following a tender process.
"Throughout the tender process, The Frame Group produced innovative and seamless solutions that we believe will deliver a more intuitive and reliable technology environment for Melbourne Airport and for our passengers," he said.
"We look forward to working with The Frame Group to improve the technological customer experience at Melbourne Airport."
Roger Barlow, Frame general manager, said the company's approach to meeting the airport's IT requirements will be to streamline the service management capabilities.
Melbourne Airport is currently making changes to its IT infrastructure in anticipation that annual passenger numbers will grow in excess of 31 million over the next 20 years.
The organisation recently completed the first phase of modernising its paper-based safety inspection and incident management reporting. The project was focused on automating the airport's safety, security, environment, and service processes that involved tasks including inspections, live incident management, investigations, trend analysis, and legal claims.
As part of the second phase of modernising its reporting system, Melbourne Airport will see the rollout of a business process management for aviation security and identification cards.
At the same time, Melbourne Airport deployed total of 30 tablets to give its staff, particularly those working on the airfield, the luxury of having access to the organisation's traditional core system, without being glued to a desktop. This was done after the airport piloted half a dozen Windows 8 3G-enabled Dell 10-inch Latitude tablets for seven months in 2013.
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